The online filing, processing, and payment of port charges and other related fees is now made mandatory through a Joint Memorandum Circular (JMC). With the JMC, it is now mandatory for all port users to file their applications online for permits and clearances for the release of cargoes from PPA, BOC, and other port operators including International Container Terminals Services, Inc. (ICTSI), Asian Terminals, Inc. (ATI), and Harbour Centre Port Terminal, Inc. (HCPTI); and payment of corresponding fees shall be done through the accredited banks and payment channels.
Upon online payment, digital copies of the official receipts (OR) will be transmitted through different electronic platforms. These ORs shall suffice and be recognized as proof of liquidation, billing, and payment.
Another key feature of this JMC is the mandatory electronic processing of gate passes that can be printed by the client at their own locations. This gate pass shall allow the cargoes to pass through except in cases when there is derogatory information that has to be validated by the BOC – Piers and Inspection Division (PID) Personnel.
Moreover, this JMC puts the protocols into writing in case of a system failure; to prevent the possibility of having port congestion, and impediments on the movement of cargoes that leads to loss of resources and revenues.
For complaints, issues or problems, Clients may contact through the following platforms:
- PPA: (02) 8527-8356 local 510
- BOC: 1532 or (02) 8705-6000
- BOC CARES: https://client.customs.gov.ph/
- BOC-MISTG: mistg-helpdesk@customs.gov.ph
- ICTSI: (02) 8245-4101
- ATI: (02) 8528-6000
- HCPTI: (02) 8516-7888
The virtual signing ceremony of the JMC happened on 5 August 2020 via zoom led by the Anti-Red Tape Authority (ARTA), with the Bureau of Customs (BOC), Department of Trade and Industry (DTI), and Philippine Ports Authority (PPA). –KJDA