The Department of Transportation (DOTr) creates an office against unreasonable charges to be known as the Shippers’ Protection Office (SPO).
Under DOTr Department Order (DO) 2020-008, the established SPO will serve as a body that will protect and assist shippers, both international and domestic, against unreasonable fees and charges imposed by international and domestic shipping lines. This applies to all complaints and issues related to the rates, charges, practices and operations of international and domestic shipping lines in the country.
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